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1. Return and Refund Policy

Return & Refund Policy — OUTFY

At OUTFY, customer satisfaction is our priority. We want you to have the best shopping experience with us.

Returns

We accept returns within 7 days of delivery if:

• The product is damaged, defective, or incorrect.
• The product received is different from what was ordered.
• The product is unused and in original condition with packaging.

To request a return, customers must contact us within 7 days of receiving the order.

Email: outfycare@gmail.com

Please include:

• Order number
• Product images/videos
• Reason for return

Our team will review the request and provide further instructions.

Non-Returnable Items

The following items cannot be returned:

• Used products
• Products damaged by customers
• Items without original packaging
• Clearance/sale products (unless defective)

Refunds

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

Approved refunds will be processed within 5–7 business days through the original payment method.

Damaged or Wrong Products

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with proof.

We will provide a replacement or refund after verification.

Cancellation Policy

Orders can be cancelled within 24 hours of placing the order.

After processing or shipping begins, cancellation requests may not be accepted.